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HR block is NOT giving objective financial advice

December 8th, 2008 at 10:39 am

I went to my first HR block employee orientation on Saturday.

Interesting...

Part of the claim HR block makes is the following (paraphrased- I do not have the article in front of me)-

"We are in a unique position to offer lower and middle-class people financial advice".

I agree the ability to get objective financial advice at any income level is tough to come by, and tougher for poor and middle-class people.

My issue is HR block is presenting people with products which might charge a 100% interest rate (annualized) to get this advice. Not really objective, huh?

For example if a family making 30k comes to get a tax return of 3k-5k because of EIC and child credits, it probably cost them around $180 to get the return prepared.

If they choose to get a refund anticipation loan, a co-worker and I calculated the loan to rival that of a payday check cashing place (interest might be more than the amount borrowed) on an annualized basis.

4 Responses to “HR block is NOT giving objective financial advice”

  1. merch Says:

    I thought they already got in trouble for this with their tax return loans policies. You get a tax return and get the money that day or something like that. But it was a loan at some outrages rate with fees attached.

  2. ceejay74 Says:

    Yep, their loans are horrible. When I worked there I would try to get them to take the slower route to getting their money. But for desperately poor people, this is like winning the lottery; they get their EIC & WFC and it's $5K even after all the awful fees, so I couldn't talk them into waiting and getting $5500 in a week or two.

    This year I'm considering volunteering for a nonprofit that does free taxes, and gives low- or no-interest RALs. Need to clean the stink of H&R off me. Smile

  3. disneysteve Says:

    How exactly does a RAL work? Does the refund then go to H&R or does the money go to the customer and H&R has to depend on the customer to pay them back?

  4. ceejay74 Says:

    Yes, the money goes to H&R, unless the refund doesn't go through, then the customer is on the hook. The sad thing is, sometimes someone else gets their claim on the kid in first. That happened to one of my customers. If someone else knows the kid's SSN, they can file early and the other person's return gets rejected. By the time it gets resolved (assuming it does), that mega-interest will have kicked in.

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